Contact Us

If you have a custom order, or want to feature Andrea Eve Kessel in your store, please be in touch!

(415) 608-1713

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping and Returns

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Shipping and Returns


SHIPPING:

All pieces are handmade (by my hands) and require a 14-21-day turnaround. We appreciate your patience.

RETURNS & EXCHANGES:

We accept returns and exchanges within 7 days of receipt of item(s) excluding sale items. If more than 7 days have passed, we will not be able to offer you a refund or exchange. Only regular-priced items may be refunded. Sale items may not be refunded or exchanged. Exchanges are only accepted for the same item if item is defective or damaged. *In certain circumstances, partial refunds are granted.

TO RETURN:

  1. Items must be unworn.

  2. Items must be unused.

  3. Items must be in original packaging.

  4. Items must have tags attached.

  5. Proof of Purchase.

TO PROCESS A RETURN OR EXCHANGE:

  1. Send an email to: andrea@andreaevekessel.com explaining the issue concerning your return or exchange.

  2. Send return to: 568 Anderson Street, San Francisco, CA 94110

  3. You are responsible for the non-refundable shipping costs. Please consider using a trackable carrier with insurance. Otherwise, we can not guarantee the arrival of your shipment.

  4. Once your item is received and inspected, you will receive an email notifying you of the status of your return and your refund will be applied to your original method of payment.